Contact information

Contact Information

Effective Date: September 30, 2026

At Luxe Loft, we value our customers and are committed to providing helpful support for questions about our home decor and lighting products, orders, shipping, returns, and refunds.

If you need assistance before or after placing an order, please contact us using the information below.

1. Business Information

Store Name: Luxe Loft
Business Category: Home Decor & Lighting
Business Address: 1954 W SR 426, Oviedo, FL 32765, United States
Phone Number: +1 407-365-6665
Email Address: luxeloft10@gmail.com

2. Customer Support

Our customer support team can assist you with the following:

  • Product information and specifications.

  • Order confirmations and order-related questions.

  • Shipping, delivery estimates, and tracking inquiries.

  • Return requests and refund inquiries.

  • Damaged, defective, or incorrect products.

  • Order cancellation requests.

  • General questions about our website, policies, and services.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

3. Contact by Email

For general inquiries, order assistance, returns, and refunds, email us at:

luxeloft10@gmail.com

Please provide your name, order number if applicable, and a clear description of your question or concern.

We will review your inquiry and respond as soon as reasonably possible.

4. Contact by Phone

You can reach Luxe Loft by phone at:

+1 407-365-6665

Please have your order details available when calling about an existing purchase.

5. Business Address

Our listed business address is:

Luxe Loft
1954 W SR 426
Oviedo, FL 32765
United States

Please contact us before mailing any returns or products to this address. Return shipments must follow the instructions provided under our Return and Refund Policy.

6. Order and Policy Assistance

For information about our store procedures, please refer to the relevant page on our website:

  • Shipping Policy: Shipping destinations, delivery estimates, processing times, and shipping costs.

  • Return and Refund Policy: Return eligibility, our 30-day return window, free return shipping, and refund processing.

  • Privacy Policy: How personal information is collected, used, and protected.

  • Terms of Service: The terms governing the use of our website and purchases.

7. Shipping and Service Area

Luxe Loft currently offers shipping to customers within the United States only.

Our standard order processing time is 1–2 business days, with an estimated shipping transit time of 3–5 business days. The estimated total delivery time is 4–7 business days, excluding weekends, public holidays, and unforeseen delays.

Standard shipping is free on eligible US orders.

8. Our Commitment to Customers

At Luxe Loft, we aim to provide clear product information, transparent policies, and helpful customer service. We encourage customers to contact us whenever they need clarification about a product, order, or store policy.

Thank you for choosing Luxe Loft — Home Decor & Lighting. We appreciate your business.