Privacy policy

Privacy Policy

Effective Date: September 30, 2026

1. Introduction

Welcome to Luxe Loft. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing our home decor and lighting products, including table lamps and pendant lights.

This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and what choices you may have regarding your personal information.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us.

Personal Information

Depending on how you interact with our store, this may include:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Information you provide when contacting customer support

Payment Information

Payments are processed through the payment methods and payment service providers made available at checkout. We may receive payment confirmations, transaction references, and limited payment details needed to manage your order.

We do not intend to collect or store complete payment card details when these are handled directly by our payment service providers.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the website features and services in use. This may include your IP address, browser type, device information, pages visited, and general website usage information.

3. How We Use Your Information

Luxe Loft may use collected information to:

  • Process, confirm, fulfill, and deliver orders.

  • Provide order confirmations, shipping updates, and customer support.

  • Respond to questions, complaints, return requests, and refund requests.

  • Process eligible returns, replacements, and refunds.

  • Maintain website security and prevent fraudulent or unauthorized transactions.

  • Improve our website, products, and customer shopping experience.

  • Maintain business records and comply with applicable legal obligations.

  • Send promotional communications where permitted by law and, when required, with your consent.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features or functionality.

5. How We Share Information

Luxe Loft does not sell your personal information in exchange for money.

We may share information with trusted third parties when reasonably necessary to operate our store and provide our services, including:

  • Payment providers: To process and verify transactions.

  • Shipping and delivery providers: To deliver orders to the correct address.

  • Website and ecommerce service providers: To host, maintain, and operate our website and checkout.

  • Analytics and advertising providers: Where such services are used, to measure website performance, understand customer interactions, or support advertising activities.

  • Professional advisers and public authorities: Where disclosure is necessary to comply with applicable law, protect legal rights, or respond to lawful requests.

These parties may process information according to their own privacy policies, contractual obligations, and applicable law.

6. Google Services and Advertising

Our website may use Google services, such as Google Merchant Center, Google Analytics, Google Ads, or related tools, where configured.

These services may process information about website visits, product interactions, advertisements, or purchases to provide their respective services, measure performance, prevent fraud, or improve advertising.

Where applicable, cookies or similar technologies may be used in connection with these services. Their collection and use of information are subject to the relevant Google policies and settings.

For more information about Google's data practices, please visit Google's Privacy Policy at https://policies.google.com/privacy.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity involving their order or personal information.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain marketing communications.

  • Exercise any additional rights available under applicable privacy laws.

To submit a privacy request, contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

We will review and respond to requests in accordance with applicable law.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites operated by other organizations.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.

Business Name: Luxe Loft
Business Address: 1954 W SR 426, Oviedo, FL 32765, United States
Phone: +1 407-365-6665
Email: luxeloft10@gmail.com

We appreciate your trust in Luxe Loft and are committed to handling your personal information responsibly.

Thank you for shopping with Luxe Loft — Home Decor & Lighting.