Shipping Policy

Effective Date: September 30, 2026

At Luxe Loft, we are committed to providing a smooth and reliable delivery experience for your home decor and lighting purchases. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and shipping costs.

1. Shipping Destinations

Luxe Loft currently ships orders to addresses within the United States only.

We do not currently offer international shipping outside the United States.

Please ensure that your shipping address is complete and accurate when placing your order to help avoid delivery delays.

2. Shipping Costs

Free standard shipping is available on eligible orders delivered within the United States.

Customers will not be charged a standard shipping fee for eligible deliveries. Any applicable charges or exceptions, if relevant, will be displayed before the order is completed.

The shipping cost shown at checkout will be the final shipping charge for your order.

3. Order Processing Time

Our standard order processing time is 1–2 business days.

Order processing includes order verification, preparation, and packaging before the order is handed over to the shipping carrier.

Orders are processed on business days, excluding weekends and applicable public holidays.

Orders placed outside business hours, on weekends, or on public holidays may begin processing on the next business day.

4. Shipping Transit Time

After an order has been processed and dispatched, the estimated shipping transit time is 3–5 business days.

Transit time refers to the period during which the shipping carrier transports the package to the delivery address.

Actual transit times may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

5. Estimated Delivery Time

The estimated total delivery time is 4–7 business days after an order is placed, calculated using our processing and transit estimates.

• Order processing: 1–2 business days.

• Shipping transit: 3–5 business days.

• Estimated total delivery: 4–7 business days.

Delivery estimates exclude weekends and public holidays. These are estimates rather than guaranteed delivery dates, and unforeseen circumstances may occasionally cause delays.

6. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation using the contact information provided at checkout.

When tracking information is available, it will be provided through the applicable shipping notification or other available communication method.

Please allow time for tracking information to become available after an order has been dispatched.

If you have questions about your shipment, contact us with your order number so our team can assist you.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you discover an error in your shipping address, please contact us as soon as possible at luxeloft10@gmail.com.

We will make reasonable efforts to correct the address before the order is processed or shipped. However, address changes cannot be guaranteed once fulfillment or shipment has begun.

Additional delays may occur if an address is incomplete, incorrect, or undeliverable.

8. Shipping Delays

Although we work to meet our estimated delivery timeframes, delays may occur due to circumstances such as:

• Severe weather conditions.

• Carrier service disruptions.

• Public holidays.

• Incorrect or incomplete shipping addresses.

• Other unforeseen transportation or operational issues.

If your order is delayed beyond the expected delivery period, please contact our customer support team. We will make reasonable efforts to help you obtain an update on your shipment.

9. Lost, Damaged, or Incorrect Deliveries

If your package arrives damaged, contains an incorrect product, or appears to be lost, please contact us as soon as possible.

Provide your order number and a description of the issue. Photographs of damaged products or packaging may also help us review your request.

Our team will review the situation and explain the appropriate next steps in accordance with our applicable policies and consumer protection obligations.

10. Returns and Refunds

If you are not satisfied with your purchase, eligible items may be returned within 30 days of the delivery date.

Luxe Loft provides free return shipping for eligible returns within the United States.

Once a returned product has been received and inspected and the refund is approved, refunds will be processed within 5 business days. Your payment provider may require additional time to post the funds.

Please review our separate Return and Refund Policy for complete eligibility requirements and return instructions.

11. Contact Information

If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us.

Store Name: Luxe Loft
Business Address: 1954 W SR 426, Oviedo, FL 32765, United States
Phone: +1 407-365-6665
Email: luxeloft10@gmail.com

Products: Home decor and lighting, including table lamps and pendant lights.

Thank you for shopping with Luxe Loft. We appreciate your trust and look forward to serving your home decor and lighting needs.