Refund policy

Return and Refund Policy

Effective Date: September 30, 2026

At Luxe Loft, we want you to shop with confidence. We offer home decor and lighting products, including table lamps and pendant lights. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Window

Luxe Loft accepts eligible returns within 30 days of the delivery date.

To be eligible for a return, products should be:

  • In their original condition, unused, and free from damage caused after delivery.

  • Returned with original packaging, accessories, and included components, where applicable.

  • Submitted for return within the 30-day return period.

If your item arrives damaged, defective, or incorrect, please contact us for assistance.

2. Return Shipping

Return shipping is free for eligible returns within the United States.

Please contact our customer support team before returning any product. We will provide the appropriate return instructions and explain how to arrange the return shipment.

Please do not send products to our business address without receiving return instructions first.

3. How to Request a Return

To request a return:

  1. Contact us at luxeloft10@gmail.com.

  2. Provide your order number, the product you wish to return, and the reason for the return.

  3. Wait for our team to provide return instructions.

  4. Package the product securely, including the original packaging and accessories where applicable.

  5. Send the item using the return shipping instructions provided by our team.

Once we receive the returned product, we will inspect it and notify you of the refund decision.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product ordered, please contact us as soon as possible.

Email luxeloft10@gmail.com with your order number, a description of the problem, and photographs of the product or packaging if available.

Our team will review the issue and explain the available resolution, which may include a replacement, return, or refund, as applicable.

Eligible returns for damaged, defective, or incorrect products qualify for free return shipping.

5. Refund Policy

After your returned product has been received and inspected and the refund has been approved, Luxe Loft will process your refund within 5 business days.

Refunds will be issued to the original payment method whenever possible.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account after we process it.

6. Return Eligibility and Exceptions

Products must meet the eligibility requirements described in this policy to qualify for a standard return.

If a product is returned after the 30-day return window, is damaged after delivery, or is missing included components, please contact us to discuss the circumstances.

Any return or refund decision will be handled in accordance with applicable consumer protection laws. Nothing in this policy limits rights that cannot legally be excluded.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at luxeloft10@gmail.com or +1 407-365-6665.

We will make reasonable efforts to cancel the order before it is processed or shipped. If the order has already shipped, you may request a return according to this policy.

8. Shipping and Delivery

Luxe Loft offers free standard shipping within the United States.

Our estimated delivery timeframe is 4–7 business days, calculated as follows:

  • Order processing time: 1–2 business days.

  • Shipping transit time: 3–5 business days.

  • Estimated total delivery time: 4–7 business days.

Delivery estimates exclude weekends and public holidays and may be affected by unforeseen carrier delays or other circumstances outside our control.

9. Contact Information

For return requests, refund questions, or assistance with an order, please contact us:

Store Name: Luxe Loft
Business Address: 1954 W SR 426, Oviedo, FL 32765, United States
Phone: +1 407-365-6665
Email: luxeloft10@gmail.com

We are committed to providing clear return instructions and timely updates throughout the return and refund process.

Thank you for shopping with Luxe Loft — Home Decor & Lighting.